Contact and Support

Support email

Email support@bananananoai.com from the address connected to your account when possible.

Do not send passwords, API keys, payment card details, government identifiers, or unredacted sensitive reference images by email.

Generation or credit issue

Include:

• Your account email, if the task was created while signed in.
• The task ID and approximate date and time.
• The selected model, resolution, aspect ratio, and image count.
• The status shown in task history and the corresponding credit-history entry.
• A screenshot of the error with secrets and sensitive images removed.

Signed-in tasks marked failed by the service should restore consumed credits. If the histories disagree, include both IDs so we can investigate.

Billing or refund request

Include the account email, order or transaction ID, purchase date, payment provider, and reason for the request. Never email complete card or bank details.

Refund eligibility is governed by the current Refund Policy. Subscription and credit terms are explained on the Pricing page and in the Terms of Service.

Privacy, safety, or rights request

State whether your request concerns account deletion, access or correction, a rights complaint, unsafe content, or provider processing. Include the relevant page or task URL and enough detail to identify the record, but do not send additional sensitive content unless requested through a suitable channel.

Read the Privacy Policy for provider categories, retention, and data-rights information.

Editorial correction

Send the page URL, the statement that may be wrong, and a current primary source. We review product and model claims against the live configuration and official documentation.